Benefits of a Company Clinic or In-House Clinic

A company clinic is a healthcare facility on company premises that offers exclusive services to employees.

This clinic supports Occupational Health and Safety (OHS) in high-risk sectors such as mining, oil and gas, manufacturing, and infrastructure.

Benefits of Having an In-House Clinic

A company clinic provides important benefits for both employees and the organization. Here are the 9 main benefits of having a company clinic:

1. Responsive Emergency Handling

The company clinic provides the nearest and fastest medical assistance for emergencies, especially after First Aid Procedures. This is crucial, particularly in industries with high risks of workplace accidents.

2. Improving Productivity and Efficiency in Medical Treatment Time

The company clinic boosts productivity by minimizing time lost when employees access health services outside the workplace. Employees feel at ease working because healthcare services are available in the work area.

3. Preventive and Promotive Programs

The company clinic can run comprehensive disease prevention and health promotion programs, including health screenings, vaccinations, and health education.

4. Sustainable Health Management

Clinic services enable ongoing health monitoring of employees, including chronic disease management.

5. Enhancing Employee Retention

Companies with workplace clinics experience an average 59% increase in terms of employee attraction and retention. This facility is a significant-added value in the employee benefits package.

6. Access to Integrated Health Services

Clinics provide integrated health services that include routine check-ups, basic treatments, and referrals to specialists when needed. This integrated system facilitates the coordination of employee health care.

7. Improving Efficiency in Company Health Management

Company clinics can reduce corporate health costs by efficiently managing medications at lower prices than external health facilities.

With the presence of a company clinic, employees receive health services without worrying about transportation and also losing working time.

8. Increased Health Awareness

A clinic in the workplace fosters a better health culture, raising awareness about preventive health and encouraging a healthy lifestyle.

A company clinic is a smart investment that improves employee health and boosts overall productivity.

A Company is Starting a Clinic

There are three ways to set up a company clinic based on its needs and abilities:

1. Independent Management

Companies can independently establish and manage a clinic if they meet the Ministry of Health’s technical and administrative requirements. This includes the provision of facilities, medical personnel, and internal clinic management systems.

2. Partnerships with Healthcare Providers

Companies can form partnerships with external healthcare service providers that already have operational licenses such as Tirta Medical Centre (TMC). This model allows companies to obtain clinic services without having to build the infrastructure from scratch.

3. Collaborative Management

Several companies located nearby can collaborate in establishing a joint clinic to optimize resources and operational costs.

To obtain an operational license, companies must meet the following requirements:

– Technical Requirements:

• Location meets accessibility standards
• Building complies with healthcare facility standards
• Adequate medical infrastructure
• Qualified healthcare personnel
• Standard medical equipment
• Pharmacy system
• Laboratory facilities

– Administrative Requirements:

• Establishment permits from the local government
• Recommendation from the local health department
• SPPL document for outpatient clinics
• Complete clinic profile

Is It Mandatory for Companies to Have a Clinic?

The obligation for a company to have a clinic is based on several factors:

1. Job Risk Level

Companies with high-risk activities such as mining, manufacturing, and construction are required to provide adequate healthcare facilities for their employees.

2. Number of Workers

According to the Regulation of the Minister of Manpower & Transmigration of the Republic of Indonesia No. 03/MEN/1982, high-risk companies with more than 100 workers are required to provide occupational health services in the form of a clinic that is open every working day.

3. Company Location

Companies located far from general health facilities have a higher obligation to provide internal healthcare services.

If a company cannot establish its own clinic, alternatives that can be performed are:

• Partnering with healthcare facilities such as Tirta Medical Centre (with more than 30 branches in Indonesia)
• Providing a workplace health unit

What to Consider When Choosing a Company Clinic Service Provider?

Choosing a service provider for a company clinic is a strategic decision that requires thorough consideration to ensure the quality of healthcare services for employees.

Here are several important aspects to consider when selecting a service provider for a company or in-house clinic:

1. Clinic Team Competence

The selection of the clinic team is a crucial factor in determining the scope of services. Clinics with doctors offer more comprehensive competency functionalities compared to those with only nurses, especially in handling chronic diseases, complex cases, and emergency situations.

2. Scope of Services

The company clinic service provider should offer holistic services, including:

• Health education
• Basic medical services and referrals to specialists
• Prevention and health promotion programs
• Workplace health management
• Emergency case handling

3. Quality Management System

It is important to ensure the service provider has:

• A standardized quality assurance system
• Compliance with current regulations
• Mechanisms for continuous quality evaluation and improvement

4. Health Personnel

The qualifications and competence of health personnel must meet standards:

• Doctors and nurses registered with the Ministry of Health and their respective professional bodies
• Doctors with relevant abilities
• Trained and certified nurses
• Competent support for health personnel

5. Facilities and Equipment

The service provider must have:

• Standardized and sufficient medical equipment.
• An integrated health information system.

6. Accessibility and Availability

The clinic services should consider:

• Flexible hours of operation
• An organized referral system
• Fast emergency response

7. Reporting and Evaluation System

The service provider needs to have:

• A system for organized documentation.
• Regular reporting systems
• Regular performance evaluations of services

8. Cost and Value of Services

Financial considerations include:

• A transparent cost structure
• Flexible financing options
• Value of benefits relative to investment

9. Experience and Reputation

Evaluate the service provider’s track record through:

• Previous client portfolio
• Testimonials and references
• Experience in similar industries

Establishing a Company Clinic with Tirta Medical Centre

Tirta Medical Centre (TMC) through its MESSTA (Medical Site Service) provides comprehensive solutions for the establishment and management of company clinics.

TMC has over 15 years of experience and operates in over 30 locations in Indonesia, providing integrated services that include:

– Professional Healthcare Personnel

TMC provides reliable healthcare personnel, including doctors, paramedics, pharmacists, psychologists, and physiotherapists with regular training and certification. The onsite team is monitored and supervised by an experienced team at TMC’s headquarters and occupational health doctors.

– Integrated Services

Services include emergency response teams, medical logistics, 24-hour medical assistance, occupational health programs, and first aid training.

– Quality Assurance

TMC has integrated ISO certifications (ISO 9001, ISO 14001, ISO 45001) and conducts regular internal audits to ensure service quality.

– Full Commitment to Top Side Support

TMC is committed to providing Top Side Support to clients with a dedicated Project Manager for each client who will communicate with client management representatives, the onsite team, and others such as the Industrial Hygiene officer, and more.

Having a company or onsite clinic goes beyond meeting regulations; it’s a smart investment in employee health and productivity.

By choosing the right service provider like Tirta Medical Centre, companies can ensure optimal and professional management of employee health.